Terms of service
Terms of Service
The Nut Pantry – Terms of Service
Effective Date: 01/10/2025
Welcome to The Nut Pantry. By accessing or purchasing from our online store (www.thenutpantry.co.za), you agree to be bound by the following Terms of Service. Please read them carefully before using our website or placing an order.
1. General
The Nut Pantry (“we”, “our”, “us”) sells snack foods including, but not limited to, nuts, dried fruit, biltong, health products, sweets, chocolates, and related snack items.
By using our website, you confirm that you are at least 18 years old or have the consent of a parent or legal guardian.
We reserve the right to update, change, or replace any part of these Terms of Service at any time. Changes will be posted on this page and will take effect immediately upon posting.
2. Products
All products are sold subject to availability.
We make every effort to display product descriptions, pricing, and images as accurately as possible. However, slight variations in packaging, colour, or appearance may occur.
The Nut Pantry reserves the right to discontinue products or limit quantities at any time without prior notice.
3. Orders & Payments
Orders are only confirmed once full payment has been successfully received.
We accept payment via approved payment methods available at checkout, including credit/debit cards and other electronic payment options supported by Shopify.
If payment is not received or is declined, your order may be cancelled without notice.
4. Shipping & Delivery
Orders are typically processed within 5–7 business days after payment confirmation, unless otherwise stated.
Delivery times may vary depending on location and courier services.
The Nut Pantry is not responsible for delays caused by third-party couriers, incorrect delivery details provided by the customer, or events beyond our reasonable control.
5. Returns & Refunds
All purchases are subject to our Returns & Refunds Policy.
Returns are only accepted for unopened products in their original condition within 7 days of delivery.
Any damaged, incorrect, or defective items must be reported within 48 hours of delivery.
Refunds will be processed in accordance with our Returns & Refunds Policy and applicable South African consumer laws.
6. Customer Responsibilities
You are responsible for providing accurate and complete personal and delivery information when placing an order.
You agree to use our website and products only for lawful purposes.
You may not misuse our products, resell them unlawfully, or use the website in any way that may damage, disrupt, or interfere with its operation.
7. Limitation of Liability
To the fullest extent permitted by law, The Nut Pantry shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability shall not exceed the purchase price of the product(s) giving rise to the claim.
8. Privacy
We respect your privacy and handle your personal information in accordance with the Protection of Personal Information Act (POPIA) and our Privacy Policy.
Your personal information is used only to process orders, deliver products, and communicate with you regarding your purchases and enquiries.
9. Governing Law
These Terms of Service are governed by the laws of the Republic of South Africa.
Any disputes arising from these Terms or your use of the website shall be resolved in accordance with South African law.
Contact Information
The Nut Pantry
📍 The Square Shopping Centre
Ladysmith
3370, South Africa
📧 Email: sales@thenutpantry.co.za
🌐 Website: www.thenutpantry.co.za