Refund policy

Return & Refund Policy

The Nut Pantry – Return & Refund Policy

At The Nut Pantry, we value our customers and want you to be satisfied with your purchase. Please read this Return & Refund Policy carefully before placing your order.

1. Eligibility for Returns

Returns are accepted within 7 days of delivery.

To be eligible for a return, products must be:

  • Unopened, unused, and in their original packaging

  • In the same condition as when received

Due to the nature of our products (food and snack items), we cannot accept returns on opened, used, or partially consumed items, unless the product is defective, damaged, or incorrect.

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or consumed food products

  • Products damaged due to mishandling after delivery

  • Sale or promotional items (unless defective or incorrect)

3. Incorrect, Damaged, or Defective Products

If you receive a product that is:

  • Incorrect (wrong item supplied)

  • Damaged during delivery

  • Defective or of unacceptable quality

Please contact us within 48 hours of receiving your order.

We will arrange a replacement or a refund, depending on availability and your preference. Proof of the issue (such as photographs) may be required.

4. Refund Process

Once the returned item is received and inspected, we will notify you of approval or rejection.

If approved:

  • Refunds will be processed within 7–10 business days

  • Refunds will be issued to the original payment method

Please note: Delivery or shipping fees are non-refundable unless the return is due to our error (incorrect, damaged, or defective product).

5. Exchanges

We only offer exchanges for items that are defective, damaged, or incorrect.

If you require an exchange for the same product, please contact us at:
📧 sales@thenutpantry.co.za

6. Cooling-Off Period (Online Purchases)

In accordance with the Consumer Protection Act (CPA) of South Africa, customers have the right to cancel an online purchase within 7 days of receiving the goods.

  • Products must be returned unopened, unused, and in their original packaging

  • Refunds will be processed once items are received and inspected

  • Return courier costs are the customer’s responsibility unless the return is due to our error